Core Agent (Tel Operator)
Four Seasons Hotels View all jobs
- Puerto Rico
- Permanent
- Full-time
- Answers phone inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions .
- Handles all guest interactions and reservations with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc.
- Utilizes and ensures proper working condition of the telephone system, the hotel computer systems ( e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines .
- Monitors and responds to hotel fire control panel and emergency and safety situations efficiently and professionally .
- Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and coordinate amenity delivery/requests.
- Accepts and delivers wake-up calls, messages and facsimiles in a timely manner
- Assists IT, Banquets and Concierge with installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space .
- Passion for providing genuine customer service
- High level of professionalism
- Previous experience in Guest Services roles and employment experience within a luxury Hotels is considered an asset
- Strong communication skills
- Energizing Employee Culture where you are encouraged to be your true self!
- Competitive salary and a comprehensive benefits package
- Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary dry cleaning for business clothing
- Complimentary employee meals
- Paid holidays, vacation, and sick days
- Culinary, retail and wellness experiences at special rates
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