Quality Assurance & Customer Support Engineer

Hewlett Packard Enterprise View all jobs

  • San Juan, PR
  • Permanent
  • Full-time
  • 6 days ago
Quality Assurance & Customer Support EngineerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:We are seeking a highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid Quality Assurance and Customer Support role. In this position, you will test and automate UI and API features across the Mist product line, while also working directly with customers to investigate and resolve queries. This is a hands-on role requiring strong technical skills, a customer-focused mindset, and a proactive attitude.You will develop deep product knowledge and take ownership of key QA and Support responsibilities, including staging and production testing, test automation, customer issue reproduction, and writing clear, user-focused documentation.In a typical day as a Quality Assurance & Customer Support Engineer, you would...
  • Test, validate, and automate Web GUI and REST API functionality across staging and production environments to support regular releases and maintain product quality.
  • Investigate and reproduce customer-reported issues. Provide clear, consistent updates and timely resolution to ensure high customer satisfaction.
  • Log, track, and manage defects and enhancements, collaborating closely with developers for prompt resolution. Share customer insights and feedback with product and engineering teams to drive continuous improvement.
  • Maintain and update test plans to support regression testing and expand automated test coverage.
  • Build, monitor, and maintain test environments to ensure reliable automation execution and reporting of test results.
  • Write and maintain clear technical documentation for QA and Support teams.
  • Manage and prioritize multiple tasks and projects independently and collaboratively within cross-functional teams to meet deadlines in a fast-paced environment.
What you need to bring:
  • 4-6 years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles.
  • Bachelor's or Master's in Computer Science, Information Systems, or a related field.
  • Proficient in Python programming language.
  • Strong written and verbal communication skills.
  • Excellent analytical and problem-solving abilities, with a detail-oriented approach.
  • Solid foundation in programming concepts and software development best practices.
  • Proven ability to collaborate effectively within cross-functional teams, identify risks, and communicate project status clearly.
Preferred Qualifications:
  • Experience with UI and API troubleshooting.
  • Experience with Selenium and pytest frameworks.
  • Demonstrated ability to take initiative and be resourceful in problem-solving.
  • Experience writing detailed regression test cases.
  • Familiarity with Django RESTful API.
  • Comfortable working across teams in a fast-paced environment.
  • Basic L2/L3 networking knowledge.
Other Information:
  • Must be able to join team meetings three times a week during early or late hours to support international teams and customers.
  • No travel required for this role.
Additional Skills:Accountability, Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}What We Can Offer You:Health & WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.Let's Stay Connected:Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.#puertorico#networkingJob:
Engineering
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TCP_03HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.No Fees Notice & Recruitment Fraud DisclaimerIt has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.

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