Call Center

• Responsible for successfully completing the required basic training.
• Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
• Primary duties may include, but are not limited to:
• Responds to customer questions via telephone.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.

• Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting. Seeks, understands and responds to the needs and expectations of internal and external customers.

• Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
• Bilingual (English and Spanish) or multi-language skills required.
• Must be able to pass a validated language test/assessment.
• Strong communication skills (bilingual)
• Excellent computer skills (able to navigate in multiple applications); fast typing skills
• Good problem-solving skills - investigating issues and driving effective problem resolution

BMA Group