Security Officer
Sonesta
- San Juan, PR
- Permanent
- Full-time
- Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
- Performs normal hotel security functions to include fire prevention and safety checks.
- Investigates thefts, accidents, and other incidents which occur on the property.
- Prevents losses of company and guest’s property due to thefts, burglary, pilferage, and other criminal activity.
- Ensures a safe and tranquil environment for guests and employees.
- Assist guests and colleagues on all security and safety related enquiries.
- Resolves guest and employee complaints regarding safety and security matters.
- Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.
- Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.
- Completes associates forms and reports related to any accidents or issues within the premises of the hotel.
- Immediately report hotel deficiencies to appropriate departments for immediate repair.
- To perform other work related duties as assigned by Management.
- Regular and punctual attendance.
- Ability to adhere to the property’s grooming standards.
- Ability to stand and walk on a continuous basis, and run as warranted.
- Ability to safely operate a motor vehicle during all hours and in all weather conditions.
- Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)
- Ability to understand and operate emergency equipment, (for example fire extinguishers, wheel chairs, respirators.)
- Ability to lift, carries, and store in overhead areas approximately 50 lbs.
- Ability to lift and move, in an emergency situation, an immobilized adult.
- Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.
- Ability to push and/or pull approximately 75 lbs.
- Ability to work in extreme temperature.
- Ability to utilize communication equipment (for example: telephones, radios, and beepers.)
- Ability to communicate clearly and effectively with guests and other employees.
- Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
- Ability to read and write effectively.
- Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff.
- Will be required to work mornings, evening, weekends, and holidays.