Senior Business Analyst
Popular
- Cupey, San Juan, PR
- Permanent
- Full-time
- Handling product requirementrs and work closely with busness stakeholders to define Fraud countermeausres for Zelle Implementation.
- Leads the development of Fraud strategy by understanding business processes, policies, information and information systems. Implements changes in response to shifting trends.
- Provides management consulting of technology/fraud industry expertise in support of of business and fraud needs.
- Provides strategic input into business decisions and fraud prevention roadmap for enhace controls in place.
- Identifies emerging issues and trends to inform decision-making.
- Acts as the prime subject matter expert for internal/external stakeholders.
- Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
- Perform end to end evaluation to identify customer friction issues, operational defects, system gaps, and scaling challenges (both system and operational).
- Reporting and Communication: Generate comprehensive monthly status reports for assigned business functions and product lines. These reports will be shared with higher management and business lines, keeping them informed about ongoing fraud-related activities.
- At least three (3) years of experience in the finance industry and Fraud Prevention Controls.
- Experience in managing fraud across payment methods and cross-border scenarios.
- Intermediate (Advanced is a plus) in the use of Office 365 Suite, including Word, PowerPoint, Excel and Power BI.
- Proficient in using Visio and data managing tools such as SAS, Cognos, Power Pivot, among other.
- Excellent written and verbal communication skills in Spanish and English.
- Strong technical aptitude, analysis, and problem-solving skills.
- Team player, comfortable with fast-paced, changing environment and ambiguity.
- Process development and implementation experience.
- Ability to define, aggregate and analyze business results for management decision making.
- Demonstrated ability to take initiative, prioritize work, manage time, and respond effectively to a rapidly changing environment.
- Process improvement oriented.
- Proficient knowledge of tools and methodologies such as design thinking, customer journey mapping, programming concepts and analytics.
- Capability to collaborate in effective teams.
- Detail oriented and organized.