Banquet Supervisor

• Achieve established goals for total customer satisfaction in Food and Beverage under the company’s standards.
• Supervise the daily operations of the Banquets, Restaurants, Bars, and/or Room Service, as assigned.
• Align the operations of the staff under their supervision with company standards.
• Supervise and coordinate all events and receptions at the hotel.
• Address and resolve guest or customer complaints immediately and report them to the Food & Beverage and Banquet Management.
• Comply with and enforce hotel standards in their areas of responsibility.
• Monitor the development of buffets and meal service periods.
• Report to the manager any violations of hotel standards for corresponding sanctions, training, and corrective actions.
• Ensure the order and discipline of staff, developing a positive service attitude.
• Encourage sales in the restaurant and bar.
• Periodically evaluate the condition of equipment in their areas of responsibility to ensure proper functionality.
• Implement hygiene and safety standards to prevent illnesses or accidents.
• Organize periodic meetings to address comments and suggestions from the staff.
• Maintain open communication with the Food and Beverage Management and other areas of the hotel.
• Perform all tasks and duties assigned by the immediate supervisor, as well as any additional responsibilities required by the position.

• Degree in Business Administration, Hospitality, or related field.
• Minimum of 2 years of experience in restaurants, banquets, and staff supervision.
• Flexible schedule (available to work overtime, day and night shifts, holidays, and weekends).
• Proficiency in English and Spanish.

Hyatt