Table Supervisor - Casino del Mar

• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Responsible for overseeing the operations of assigned gaming tables, ensuring compliance with gaming regulations and company policies, and delivering excellent customer service.
• Supervises the Croupiers in the performance of their duties. Corrects errors as necessary, intercedes with guest complaints, makes necessary corrections, and provides appropriate game security.
• Responsible for gaming equipment, game protection and all assets of the company.
• Handle customer inquiries, resolve disputes, and ensure a high level of guest satisfaction.
• Maintain accurate records of table activity, including cash handling and game payouts.
• Collaborate with the pit manager to optimize table game operations and revenue.
• Conduct regular inspections of gaming equipment and ensure tables are clean and properly maintained.
• Report any suspicious activity or irregularities to management.
• Assist in managing game promotions and special events.
• Uphold the casino’s standards of integrity and professionalism at all times.
• Utilizes the casino system appropriately.
• Supervisors will interact with all departments as necessary and provide guest service.
• Compliance with federal requirements regarding Anti-Money Laundering and Anti-Terrorism requirements, CTRC’s, SARC, Specially Designated Nationals and Blocked Persons List, BSA, FTC, OFAC, Privacy of Information Act. Must comply with all BSA/OFAC and AML policy and procedures as well as PRTC Regulations.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.
• Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
• Perform other reasonable job duties as requested by supervisor.

• Hospitality oriented.
• High school diploma or equivalent; in Hospitality or gaming management is a plus.
• Previous experience in a casino environment, preferably in a supervisory role.
• Strong knowledge of table games rules and regulations.
• Excellent leadership and communication skills.
• Ability to multitask and manage a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Strong interpersonal and written/oral communication skills.

• Flexibility to work various shifts, including weekends and holidays
• Fully Bilingual (English/Spanish)

The Condado Collection