Catering Sales Manager

San Juan, PR
Permanent
Full-time

29 days ago

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.Job Description SummaryThe Corporate Catering Manager is responsible for generating catering revenue through the planning, coordination, and execution of corporate meetings, conferences, and group events. This role serves as the primary liaison between clients and hotel operations, ensuring exceptional service delivery aligned with the hotel’s brand standards and Caribbean hospitality experience.
The position requires a results-driven professional with strong sales acumen, operational expertise, and the ability to deliver seamless event experiences in a resort environment.Job DescriptionKey ResponsibilitiesSales & Revenue Generation

Proactively solicit and secure corporate catering business through prospecting, networking, and client relationships
Achieve and exceed assigned revenue goals for catering and banquet services
Develop proposals, contracts, and customized event packages tailored to client needs
Identify upselling opportunities across food & beverage, audiovisual, and event enhancements

Client Relationship Management

Serve as the primary point of contact for corporate clients from inquiry through event completion
Conduct site inspections and client presentations
Maintain strong relationships with repeat and key accounts
Ensure timely and professional communication with all stakeholders

Event Planning & Execution

Coordinate all logistical aspects of events including menus, room setups, timelines, and special requests
Lead pre-convention and pre-event meetings with internal departments
Ensure accurate and detailed Banquet Event Orders (BEOs) are prepared and distributed
Oversee event execution to ensure service excellence and guest satisfaction

Cross-Functional Coordination

Collaborate with Food & Beverage, Banquets, Culinary, Engineering, and Front Office teams
Ensure all departments are aligned to event requirements and timelines
Address and resolve operational challenges in real time

Financial & Administrative Responsibilities

Prepare and manage event budgets and forecasts
Monitor billing accuracy, deposits, and final invoicing
Ensure compliance with hotel policies, contracts, and credit procedures
Maintain accurate records in CRM systems (e.g., Delphi, Opera, or similar)

Market Awareness & Strategy

Stay informed on industry trends, competitor offerings, and Caribbean market dynamics
Support the development of catering sales strategies and promotional initiatives
Participating in trade shows, networking events, and community engagement activities

QualificationsEducation & Experience

Bachelor’s degree in hospitality management, Business Administration, or related field preferred
Minimum of 3–5 years of experience in catering sales, conference services, or hotel event management
Experience in a resort or Caribbean market strongly preferred

Skills & Competencies

Strong sales and negotiation skills with a proven track record of revenue generation
Excellent organizational and project management abilities
Exceptional interpersonal and communication skills (bilingual English/Spanish preferred)
Ability to manage multiple events simultaneously in a fast-paced environment
Proficiency in hotel systems (Delphi, Opera, or similar) and Microsoft Office

Core Competencies

Guest-centric mindset with a passion for service excellence
Strong attention to detail and follow-through
Problem-solving and decision-making skills under pressure
Cultural awareness and adaptability in a diverse, international environment
Team collaboration and leadership

Working Conditions

Flexible schedule including evenings, weekends, and holidays based on business needs
On-site presence required during events
Fast-paced, high-volume resort environment

Key Performance Indicators (KPIs)

Catering revenue and profitability
Client satisfaction scores and repeat business
Accuracy and timeliness of BEOs and event documentation
Conversion rate from inquiry to confirmed business

Preferred Attributes

Knowledge of destination weddings, incentive groups, and corporate retreats
Understanding of local vendors, cultural elements, and destination experiences
Ability to integrate Caribbean culture into event design and execution

Additional Job Information/AnticipatedPay RangeBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Pharmacy, Dental, and Vision Insurance401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysPaid Funeral LeaveSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveReferral IncentiveDoctor ClinicSick IncentiveDevelopment ProgramsMilestone (Years of Service) IncentiveEmployee CafeteriaCompany Paid Life InsuranceVarious Employee Perks and DiscountsSonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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