Enrollment Specialist (Transactional)- San Juan, PR
UnitedHealth Group
- San Juan, PR
- Permanent
- Full-time
- Complete the full cycle of Identification, Validation, Enrollment and Billing procedures related to members
- Work on the customer’s applications, eligibility and fallouts arising out of discrepancies in the systems
- Ensure the accuracy and completeness of applications taken
- Billing activity includes monthly generation of member premium bills and payments received to fulfill those bills
- Correct all Billing discrepancies in a way that member no longer owes money
- Changes in Payment types as requested by Member
- Complete Account reconciliation of members post terminating the member from Services
- Works flexibly and cooperatively under supervision with all team members
- Completes all responsibilities according to established protocols, policies and standard practices plus adhere to regulatory compliance programs such as HIPAA
- 1+ years of experience in a production environment (metrics)
- Proficient in MS Office with solid computer skills (e.g. multiple systems experience, keyboarding skills, Microsoft word, Power Point)
- Proficient in verbal and written English skills
- Ability to work 40 hours/week during standard business operating hours Monday - Friday from 8am -7pm AST (It may be necessary, given the business need, to work occasional overtime on weekends and holidays)
- Experience in medical billing /claims or enrollment
- Healthcare experience