Onboarding Specialist

• In charge of the entire onboarding process of a new client of the company.
• Ensure the successful creation and publication of all the client's digital products; working hand in hand with the Production and Sales Department.
• Develop and create products and multimedia content, for print and digital media.
• Explain to each new client the products and services acquired to understand their specific needs.
• Create New Tickets and monitor Active Tickets to ensure their completion and deliver for the client’s review.
• Responsible for creating concise, catching, and innovative headlines and body copy oriented at the client’s needs.
• Consistently brainstorming and collaborating with the team for new ideas and strategies.
• Creation and delivery of first products (website/ GBC/ GMB/ Video Montage/ profile).
• Pass on all relevant information related to the case with detailed and complete information.
• Other related functions can be assigned.

• Bachelor’s in Digital Marketing, Creative Writing, English, or related field preferred.
• Minimum two (2) year direct experience writing for advertising/marketing agencies, public relations, media, or journals.
• Previous experience in sales and customer service.
• Excellent verbal and written communication skills both in English and Spanish.
• Creative and innovative thinker and planner.
• Confident in producing work across multiple platforms.
• Familiarity with keyword placement, analysis, and SEO.
• Able to multitask, prioritize, and manage time efficiently.
• Proficient computer skills, including Mac and cloud-based office software.
• Good interpersonal skills and communication with all levels of management.
• Able to work in a fast-paced environment.
• The ideal candidate will have a positive attitude and be a problem-solver.

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