Mortgage Senior Credit & Product OfficerOur CompanyAt FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client's expectations.Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.A Brief OverviewThe Mortgage Operations Manager is a pivotal leadership role responsible for the strategic oversight of mortgage underwriting functions within the organization. This position ensures the timely review of loan applications, enhances productivity, conducts thorough risk analyses, and leads the development of new or enhanced mortgage products. The Officer acts as a key partner to the sales and production teams, provides critical policy guidance, and serves as a liaison with both internal and external stakeholders, including auditors and regulators. The role requires a strong command of credit policy, regulatory compliance, and the ability to analyze complex transactions using financial statements.What you'll doMortgage Underwriting Oversight: Oversee all mortgage underwriting operations to ensure accuracy, compliance, and timely loan decisions. Manage and monitor the loan review pipeline, ensuring deadlines are met and service levels are maintained.· Productivity Enhancement: Identify and implement process improvements to boost underwriting team productivity and reduce cycle times.· Risk Analysis and Mitigation: Conduct in-depth risk assessments on mortgage portfolios, leveraging financial statements and market data to identify and mitigate emerging risks.· Product Development: Develop and propose new mortgage and CRA (Community Reinvestment Act) products to meet market needs and regulatory requirements.· Sales & Production Team Support: Collaborate with the sales and production team to provide training for team members, realtors, equipping them with up-to-date product knowledge and underwriting guidelines.· Stakeholder Consultation: Act as a subject matter expert, consulting with investors and senior corporate credit officers on complex credit matters and products.· Credit Policy Management: Review, update, and propose changes to credit policies in response to regulatory updates and market trends.· Default Administration Liaison: Work closely with default administration to analyze delinquency trends, proactively address risks, and implement mitigation strategies. Also oversee loss mitigation underwriting process.· Documentation Streamlining: Analyze and streamline underwriting documentation requirements to ensure efficiency and compliance without sacrificing risk controls.· Regulatory Compliance: Serve as the primary liaison with internal and external auditors and regulators, ensuring all underwriting functions adhere to applicable laws and standards.· Regional Credit Support: Manage ECR credit analysis to maintain consistent standards across regions.· Process Collaboration: Partner with sales and production managers to refine processes, remove bottlenecks, and accelerate loan origination cycle times.· Appraisal and Dispatching Management: Oversee the appraisal and dispatching team to ensure that all documents required for transactions are received, reviewed, and timely distributed.· Clear to Close Supervision: Support business operations by supervising the clear to close unit, ensuring that all loan conditions are fulfilled before transferring files to the closing unit for final fnumbers and coordination of closing activities.· Participate in cross-functional projects and committees as assigned.· Contribute to enterprise-wide risk management initiatives.· Prepare and present reports for executive leadership and board committees as required.· Support due diligence for mergers, acquisitions, or new market entries.er duties as assigned.· Facilitate staff development through mentoring and training opportunities.· Stay informed of industry's best practices, regulatory changes, and competitive trends.What You'll Need to SucceedFormal Education· Master's degree in finance, Juris Doctor, Business Economics or related field is required.· Certifications on credit risk, mortgage banking, or regulatory compliance in preferred.Knowledge and Experience· 3 to 5 Minimum of 3 years of progressive experience in credit risk management, mortgage underwriting, or product development within a banking institution.· 3 to 5 years of demonstrated expertise in analyzing complex transactions using financial statements and credit reports.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.EQUAL EMPLOYMENT OPORTUNITY EMPLOYER
