Bilingual Customer Service Representative

Atento Holdco S De Rl. De Cv.

  • Caguas, PR
  • Permanent
  • Full-time
  • 7 days ago
Atento is seeking a dedicated and experienced Customer Service Representative, with a strong background in Sales or Cross Selling. The primary responsibility of this role is to make outbound calls to encourage health plan members to take advantage of an in-home screening as part of their benefits.The ideal candidate will possess exceptional communication skills, a compassionate demeanor, and a commitment to providing excellent customer service. In this sales healthcare position, you'll inform and guide members about this much-needed healthcare screening service, ensuring they understand its benefits. Candidates must be bilingual (English/Spanish) OR just English. This is an onsite positionWhat would you do in this role:
  • Cross-Selling make outbound calls to health plan members to schedule in-home screenings.
  • Call center experience a must.
  • Follow scripts at all times.
  • Provide detailed information about the screening process and answer any questions members may have.
  • Verify and update member information in the database.
  • Maintain accurate and detailed records of all interactions with members.
  • Collaborate with team members and other departments to ensure a seamless scheduling process.
  • Follow up with members as necessary to confirm appointments and address any concerns.
  • Adhere to all company policies, procedures, and regulatory requirements.
  • Handle sensitive and confidential information with the highest level of professionalism and integrity.
To become part of our team:
  • Proven experience in customer service.
  • Bilingual proficiency (English/Spanish) at a minimum B2 level in English (both verbal and written).
  • Sales or Cross Selling experience is a must
  • Strong communication skills with the ability to simplify complex concepts.
  • Proficient in using customer service software, CRMs, and standard office tools.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • High school diploma or equivalent required
  • Flexibility to work onsite and weekends as required.
Key Competencies:
  • Empathy and patience when handling customer concerns.
  • Sociable
  • Outgoing
  • engaging
  • Strong organizational skills and the ability to multitask.
  • Being able to overcome objections.
  • Team-oriented with a customer-first mindset.
Work Environment:
  • This position is onsite and includes weekend availability.
  • A collaborative and supportive environment with opportunities for growth.
What's in it for you?· A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with· Endless career opportunities and clear paths for career development· A competitive salary· Inclusive perks and benefits, including Employee Discount on cell phone services.· Opportunity for monthly performance incentives and commissions· Benefits package (Medical Insurance)· Joining a team and building a positive relationship of teamwork, trust, and excellenceCall us home:If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call ATENTO home.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job Type: Full-timePay: $ per hourBenefits:
  • Health insurance
  • Paid time off
Application Question(s):
  • What percentage of Bilingual are you? (English & Spanish) 0-40% - % - % - %
  • For this role, the schedule is Monday through Friday, 11:00am to 8:00pm. Could you please confirm if you are available to work this shift?
Ability to Commute:
  • Caguas, PR (Required)
Work Location: In person

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