Technical Support

Nielsen View all jobs

  • San Juan, PR
  • US$28,000-33,600 per year
  • Permanent
  • Full-time
  • 16 days ago
Company DescriptionAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.Job DescriptionNielsen is seeking a Data Entry Specialist to serve as the vital link between our field operations and the office. In this role, you will ensure that the install and maintenance procedures performed in homes meet our gold-standard quality requirements. As a key member of our team, you'll be responsible for identifying and correcting faults that affect the performance of our sample households, maintaining high data integrity across our proprietary systems.
  • Perform precise input of household information, demographic changes, and contextual comments with a goal of zero errors.
  • Be accountable for the thorough completion of maintenance visits to ensure Nielsen equipment remains functional and relevant.
  • Update equipment status and record site changes using specialized Nielsen software.
  • Maintain an organized audit trail by recording and filing Line Test Forms and Visit Checklists after every shift.
  • Work closely with Field Operations and Support Departments to troubleshoot and resolve household issues efficiently.
  • Maintain a flexible approach by assisting with ad-hoc tasks like inventory management, equipment setup/breakdown, and basic hardware/software updates.
Qualifications
  • High School Diploma or equivalent.
  • Ability to speak and write fluently in both English and Spanish.
  • Exceptional organizational skills and high attention to detail.
Benefits:
  • Life insurance
  • Medical plan with 57% coverage
  • 15 days of vacation upon your first anniversary
Additional InformationPlease be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @ address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Nielsen