General Manager

Inuity Insurance Company

San Juan, PR
Permanent
Full-time

2 days ago

Inuity Insurance Company is seeking a highly capable, hands-on *General Manager* to lead the day-to-day operations of a small but growing tribal insurance company with administrative offices in San Juan. This is not a purely managerial role. This is a true operator position for someone who is willing to step in, do the work, solve problems, and keep the business moving across sales, claims, service, and administration.Inuity operates a specialized insurance platform serving approximately 20 to 30 exotic and luxury rental car agencies, offering over-the-counter rental insurance solutions tailored to that market. The company is intentionally lean, with a small internal team currently consisting of one sales professional and two administrative assistants. We are looking for a General Manager who can take full ownership of operations from end to end, help build the next phase of growth, and ensure that the company runs in a disciplined, responsive, and professional manner every day.This role requires someone who is equally comfortable managing people, handling claims issues, resolving escalations, supporting sales growth, coordinating administrative workflows, and stepping in wherever needed to make sure nothing falls through the cracks. You will be expected to oversee the company's daily operating rhythm, help hire and develop one to two additional sales team members, manage claims and service escalation matters, coordinate with office staff from affiliated entities to ensure administrative support is completed properly, and create the structure and accountability needed for a small company to perform at a high level.This is a core leadership role for someone who wants real responsibility. The right candidate will take ownership over the business, make sure phones are answered, claims are tracked and addressed, agency relationships are supported, internal follow-up is completed, and all operational functions are being handled with consistency and urgency. In a small-company environment like this, success depends on a leader who is practical, highly organized, responsive, and not above rolling up their sleeves to personally handle issues when needed.*Key Responsibilities:*

Own and manage the day-to-day operations of the company from end to end
Oversee claims handling, customer issues, service escalations, and operational follow-through
Supervise the current team, including one sales professional and two administrative assistants
Hire, train, and help manage one to two additional sales team members
Coordinate with staff from affiliated entities to ensure administrative work is completed accurately and timely
Ensure phones are answered, requests are routed properly, claims are tracked, and follow-up is completed
Support agency relationships and help maintain strong service levels for rental agency partners
Build structure, accountability, and process discipline across a lean operating environment
Work directly with leadership to improve performance, solve issues, and support measured growth

*Qualifications:*

Prior experience in operations management, general management, office leadership, or insurance operations
Strong ability to operate in a small-company environment where leaders are expected to do the work, not just delegate it
Experience handling claims, escalations, service issues, or insurance-related operations strongly preferred
Ability to manage multiple priorities at once with strong follow-through and attention to detail
Experience supervising small teams and helping recruit or develop staff
Strong communication, organizational, and problem-solving skills
Professional presence with a practical, no-drama, execution-oriented mindset
Comfortable working closely with ownership and affiliated teams in a highly hands-on role

*What We Are Looking For:*
We are looking for someone who can truly own the operation. This role is ideal for a person who takes pride in building order, keeping things moving, solving problems quickly, and making sure every important function of the business is handled. This is a role for a steady, capable operator who understands that in a small company, leadership means accountability, visibility, and action.*Work Location:*
This position is based in our San Juan, Puerto Rico administrative office and requires an in-office presence.Pay: $65, - $125, per yearWork Location: In person

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