General Manager

• Work with local and Market Leadership to develop an annual business plan and budget, as well as financial, production, and revenue goals
• Accountable for monitoring and achieving annual financial goals
• Approve expenditures and invoices, including overtime

• Manage the daily activities, ensuring on-time services
• Assure the location’s operating practices comply with applicable federal and state regulations and Company policies
• Establish location goals and priorities
• Effectively present and communicate Company and Market strategies, values, and goals to staff
• Manage frontline supervisor’s responsibilities, expectations, and accountabilities
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• Ensure the maintenance of buildings, facilities, and grounds is clean, manicured, and in working order, budgeting appropriately for repairs, including equipment and furniture

• Develop a strong, trusting, and reliable team
• Understand team members’ career aspirations and provide assignments to develop skills and or close gaps
• Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration
• Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans, and terminations
• Collaborate with Human Resources and Market Leadership for recruiting and retention

• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
• Develop and or implement plans to improve the customer satisfaction index and online community reviews

• High school diploma or equivalent
• Technical schooling diploma or Mortuary Science preferred

• Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
• Minimum (2) years of experience managing people or projects
• Budgeting and expense control experience strongly preferred

• Ability to work evenings and weekends
• Financial and business acumen
• Proficient in the MS Office suite
• Excellent customer service skills
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

Service Corporation International